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Our staff are committed to meeting certain performance standards to ensure you get the service you expect. They will:
Contact you within 5 working days of your enquiry to arrange a survey
Undertake a survey within 15 working days of your enquiry
Provide you with a written quote within 5 working days of survey
Complete the work within 40 working days from receipt of lead
We will also:
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Keep you informed of the progress of the works at all stages |
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Provide a high level of customer care and deliver a competent, sober and courteous service. |
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At survey stage and again at installation stage we will explain the scope and extent of the proposed works including any noise and disruption you or your immediate neighbours should expect. |
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Ensure all staff are adequately trained and possess such appropriate certification, skill and experience as is necessary to perform the work. |
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Be dressed in a workmanlike and tidy manner with clean overalls or similar clothing clearly identifying the company name. |
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Will carry identification badges showing their photograph and clearly indicating the name of the company. |
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Will not play radios and other audio equipment during the course of the works. |
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Will not smoke inside or adjacent to your home. |
Please contact us if you have any questions or would like to tell us about the service you receive.
Accreditation
We have all the insurances, health & safety, trade memberships & accreditations, necessary to be able to carry out a first rate job. For full details please download our Certification factsheet. We ensure your job is progressed in a professional and courteous manner. We inspect the installers work and health & safety systems to ensure we continue to deserve our certification.
All our fitters have a minimum requirement of NVQ Level 2 as standard.
Your feedback is welcomed and reviewed by us to ensure you get what you expect if you are dissatisfied we will investigate.
Contact us as we want to know what you think of the service. We will give praise when its deserved, and fix it when its not. You can call, email or do it online.
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